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Customer Service
fivecare.com make it fast, easy and convenient for you to shop 24 hours a day, 7 days a week at the comfort of your home or office.
Delievery Time
All orders are processed and shipped the same days as orders are placed. Deliveries can be made to the United States only. Orders being shipped to Alaska and Hawaii are available for 2-Day delivery at an extra shipping cost of $11.95. Next Day delivery is not available for Alaska and Hawaii. We do not ship to PO Box or APO's
Delivery Cost
All orders are charged a standard shipping rate based on the actual weight of the item and will be calculated at check out. Express shipping is available at extra cost and can be selected at check out. Please be sure to provide us with your correct shipping address. We are not responsible for lost or delay deliveries due to incorrect shipping address.
For comments, suggestions or service inquiries, feel free to contact us.
WRITE US
fivecare.com
Attn: Customer Service
591 S Crest Rd
Orange, CA 92868
CALL US
949-205-9454
EMAIL US
orders@fivecare.com
Our Policy
We do our best to guarantee you delivery of your as shown in pictures and descriptions that you or your gift recipient will surely enjoy. If for any reasons you are not happy with your order about time of delivery or quality or our product, please write to us at comments@fivecare.com or call us at 949-205-9454
Cancellations
You can cancel your order at anytime prior to shipping. If your order has been processed to shipping, we are unable to cancel your order. If you select a future date to ship your order and would like to cancel your order, please email us at orders@fivecare.com
Returns
If you are not happy with your product, you can return your order for a replacement or a refund within 14 days of receiving the order. If you receive a defective product, we will be happy to send you a new replacement product or a refund. Please email us for a return authorization number. The Return Authorization Number should be posted outside of the return package in order to properly process any exchange or credit. The item must be returned in its original condition with all items, boxes, packing materials and accessories...etc..or no credit will be given. We reserve the right to refuse a return or we may charge a restocking fee for damaged or incomplete returns. For a replacement order, please email us or call us at 949-205-9454
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